When traveling with a disability, it is important to be aware of the services available and how to request them. This article will explain how to request wheelchair assistance at airports, inform check-in attendants, understand special assistance requirements and book flights and contact airlines for assistance.
Requesting Wheelchair Assistance
Requesting a wheelchair at the ticket counter is the first step when traveling with a disability. The airline staff can help reserve a wheelchair if you stow your personal chair, as well as arrange boarding assistance such as using ramps or slide boards. If you are deaf or hard of hearing, call 800-735-2988 for assistance.
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Informing Check-in Attendants
After entering the airport, make sure to inform the check-in attendants that you would like wheelchair assistance. They can help arrange any necessary accommodations and ensure you have a smooth experience while checking in.
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Special Assistance Requirements
When booking a flight on American Airlines, select the “special assistance required” tab. Fill out your passenger details and click on: “Request wheelchair service”. You may also be eligible for airport wheelchair assistance if you meet any of the following criteria:
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- You lost the use of your lower limbs in your disability
- You are completely immobile and can’t get to the airport or board the airplane yourself
- If, because of your disability, you can’t use the stairs
Booking Flight and Contacting Airline
Requests for a wheelchair or cart are first made when booking your flight. After buying the ticket, contact your airline of choice and ask to have a wheelchair or cart made available on your date of travel. Make sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft.